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Privacy Policy

Print Pattarai values your privacy and is committed to protecting your personal information.

1. Information We Collect

We may collect the following:

Name
Phone number
Email address
Delivery address
Uploaded design files

2. How We Use Your Information

We use your data to:

Process and deliver your orders
Communicate order updates
Provide customer support
Improve our services

3. Data Protection

We do not sell or share your personal data with third parties except for order fulfillment (such as courier partners and print vendors).

4. File Usage

Uploaded design files are used only for printing purposes and are deleted or archived securely after processing.

5. Cookies

Our website may use cookies to improve user experience and track basic analytics.

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Refund Policy

At Print Pattarai, all products are custom-printed based on customer-provided designs. Therefore, refunds and returns are limited.

1. No Return Policy

Since all items are made to order, we do not accept returns once the product is printed and delivered.

2. Eligible Refund Cases

Refund or reprint may be considered only if:

Wrong product delivered
Printing defect caused by us
Missing items in order

3. Not Eligible for Refund

We do not offer refunds for:

Customer design errors
Spelling mistakes in uploaded files
Low-quality uploaded images
Color variation between screen and print
Change of mind after printing

4. Claim Process

To request a refund or reprint:

Contact us within 48 hours of delivery
Provide order ID and clear images of the issue

5. Approval

All refund or reprint requests are subject to verification and management approval.

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Terms & Conditions

By using Print Pattarai, you agree to the following terms:

1. Orders

All orders placed on our website are subject to acceptance and availability. We reserve the right to refuse or cancel any order in case of incorrect pricing, design issues, or operational limitations.

2. Design Responsibility

Customers are fully responsible for the accuracy of uploaded designs, including text, images, and layout. We are not liable for spelling errors, low-resolution files, or design mistakes submitted by the customer.

3. Printing Variations

Minor color variations may occur due to differences in screen display and printing processes. These are considered acceptable industry standards.

4. Production & Delivery

Delivery timelines are estimated and may vary due to workload, courier delays, or unforeseen circumstances.

5. Payment

All orders must be paid in full before production begins unless otherwise agreed.

6. Intellectual Property

Customers must ensure they have the rights to use any images, logos, or content submitted for printing.